Record: AI Support Layer
Record is a customer support layer built for technical teams to automate the resolution process by finding, investigating, and fixing technical user issues while creating one source of truth for collaboration. It is a Chrome extension developed by record-extension and is available for free.
Engineers often face challenges in reproducing bugs, resulting in lengthy communication exchanges and less time for developing new features. Record aims to change this by providing a seamless issue-reporting process for end users, an efficient resolution system for support teams, and valuable insights for R&D teams to continuously improve products.
Record simplifies the issue reporting process with its "Record" feature, which automatically captures all the essential logs in the background, eliminating the need for coding or approval cycles. It also automatically captures comprehensive technical and user data in each issue report, including network events, console logs, user details, and custom data. This wealth of information, coupled with browser specifics, allows developers to debug faster and more efficiently.
With Record's robust filtering capabilities, users can dive deep into sessions and records to pinpoint root causes, monitor future entries, and enhance operations. The platform consolidates all technical information and visual proof in one place, promoting better collaboration within the company. Users can create new issues directly from reports, keeping everyone on the same page for efficient problem-solving.
Record currently integrates with Zendesk and Intercom, offering seamless integration with existing customer support systems.
To get started with Record, users can visit the website to open a free account or contact the developer for a free demo. Pricing information is available on the website as well. By using this extension, users agree to the Terms & Conditions provided on the website.
